Account login

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Please read before continuing

Some customers have had difficulty logging in using their email address. If you experience this problem, please use your EastLink account number or your vehicle’s licence plate details instead.

For security reasons, we have disabled the old TLS v1.1/1.0 protocols (web browser security protocols). If you have an old web browser that has not been kept up to date, it may no longer work with our website. You will need to upgrade your web browser.


  • Try clearing your web browser cache and cookies.
  • If logging in using your email address, it must be the email address that is registered on your EastLink account.
  • If your email address is linked to more than one account it won't work. Use your EastLink account number of vehicle's licence plate details instead.
  • If logging in using vehicle licence plate it must be a vehicle currently linked to your account, and there must be no spaces eg ABC123 and not ABC 123.
  • Ensure you get the licence plate numbers and letters exactly right. Don't use O instead of 0 or I instead of 1.
  • Ensure there are no leading or trailing spaces before/after your email address or licence plate. Extra spaces cause an error.
  • Check you are entering the licence plate / email address or account number into the correct field.

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Once logged in to your account you will see some icons. This is what they mean:

 Key to website icons

Outstanding debts

When you attempt to link a vehicle to your account, we may list outstanding debts (shown as Pending Debt) relating to any past trips on EastLink that were not paid. To link the vehicle to your account, all outstanding debts must be paid. If you were not the owner of the vehicle when a debt was incurred you should phone us on (03) 9955 1400 during business hours.

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